FAQs

Yes. Each reservation is made using one name and one credit card. We call that person the “primary guest.” Accompanying Adults and Children can be changed/added to a reservation at any time by calling Guest Services at 623-565-9754. Maximum Room/Suite occupancies apply. There is a $75 charge to change the primary guest on a reservation.

Airplane flights to and from the Mayan Mayhem Festival are not included in Room/Suite Packages. Room service and upgraded drinks are also not inlcuded.

Yes! Call 623-565-9754 to use multiple credit cards.

Three (3) people max, per room.

We accept all major credit cards and checks. In addition if you would like to spread your payments over time, you may purchase your package with your payment plan program.

Yes, we offer the option to extend your stay before or after the festival for one to three nights. Extended stays also allow you to explore more of the local surroundings. You can choose extra nights in the “Rooms” step of the booking process.

We can accept these requests as preference only. But due to the nature of hotel rooms occasionally becoming inoperable (which is the case in any hotel worldwide), we cannot guarantee it.

Yes! We have several plans in place for groups, including travel agents, group leaders, and friends referrals. Please contact us at 623-565-9754 for more details.

If you are traveling to Mexico from any other country, you will need to have a valid Passport. It is the sole responsibility of the festival guest to identify and obtain all required travel documents and have them available when necessary. Guests who do not possess the proper documentation may be prevented from attending the Mayan Mayhem Festival. No refunds will be given to individuals who fail to bring the proper documentation.

All payment(s) are FINAL and are non-refundable. We urge all of our guests to purchase travel insurance to protect their trip in the case of family or medical emergencies which may prevent you from attending. And as we have seen this year, in the case of inclement weather delays which may prevent you from traveling to Cancun.

All rooms can accommodate up to three (3) guests by adding a rollaway bed. If you need all three to have separate beds, then you need to book the Deluxe category and choose the Double Bed option. With the rollaway it will guarantee 3 separate beds (2 doubles and rollaway). Limited number of Deluxe and rollaways available. For parties of four, please book two rooms. Parties of five or six have the option to choose two rooms and there is also the Mayhem Suite which can accommodate up to six (6) with two bedrooms (and rollaways).

Yes! Please call (623) 565-9754 to use multiple credit cards.

Guests using payment plan option will have equal payments processed based on when they purchased their package(s). The first at Checkout on the date of sale. The remaining payments will be charged every 30 days through December 1, 2019.

The first payment is processed at Checkout. For patrons using payment plan option, the remaining payments are charged every 30 days through December 1, 2019. It will be each guest’s responsibility to make sure they don’t have an interruption in their automatic billing to avoid any fees or cancellations of their purchase.

From now until November 1, 2019 you are able to make any upgrades to your package (based on availability). However, upgrades will need to be paid in full as a separate transaction by calling the Box Office (623) 565-9754.

Yes! You have the ability to split the costs with another guest(s). However, in order to do so you must call the box office to make your reservation. We are not able to split payments with the online booking system. You can divide the amount each party pays as you’d like although it will be up to all paying parties to make any monthly payments. Each additional payment plan is subject to a $175 fee.

The issuing bank should be contacted by the guest and/or card holder. We are unable to indefinitely “hold” an order for payment processing. If one of the payment plan Installments is unable to be processed, we will make a reasonable effort to contact you and give you time to resolve the issue. If unresolved after 30 days, your order will be subject to cancellation without refund.

Since payments are automatic there’s no need to worry about having to remember to make a payment every month. However if you default (i.e. there isn’t enough money in the account or there is some kind of hold from your bank etc.) we will work with you and give you time to resolve the issue. Similar to other credit plans, after five days there will be late fees of $50 per occurrence. If after 30 days, you’re unable to make your payments current, we will reserve the right to cancel your reservation without a refund.

Payments are deducted every 30 days from the date of your purchase with final payments collected no later than December 1, 2019.

It’s convenient. Payments are automatic and evenly divided. No chance of forgetting to pay and being assessed a late fee.

When you choose to do the payment plan, you will pay a minimum initial deposit. Currently the deposit is $400.

There is an initial deposit to secure your reservation. The remaining payments will be divided up equally over the remaining months prior to the event, with the final payment due by November 1, 2019. Payments are due on pre-assigned dates each month. Additional terms and conditions will apply when you agree to enter into the payment plan.

Service fees cover the costs associated with running and servicing tickets sold for this event. Including but not limited to producing ticket stock, purchasing servers and computer equipment, the labor involved in answering calls and getting the event tickets to you and for maintaining outlet locations. These are the fees that help us get you your tickets. All tickets have a $75 service fee associated with them, this includes phone, internet, Box Office, and in-person transactions.

Face Price:
The Face price (also known as the established price or base ticket price) is set by the event promoter. Service Fee/Charge and Order Processing Fee:
There is a combined service fee per-ticket and an order processing fee per-order of $75 per person.

Your credit card statement will show the name “Mayan Mayhem” as the merchant for ticket transactions for this event.

Tickets are sold by SPEC LLC Inc., the producer of Mayan Mayhem Tattoo and Music Festival.

There is an initial deposit to secure your reservation. The remaining payments will be divided up equally over the remaining months prior to the event, with the final payment due by December 1, 2019. Payments are due on pre-assigned dates each month. Additional terms and conditions will apply when you agree to enter into the payment plan.

When you initially need to book a package you will need to have your credit card and personal information available to make a reservation, such as:

• Full legal names of guests

• A credit/debit card for payment

• Billing & Mailing Address

• Email

• Phone number

• Birthday

• Citizenship Status (Document)

Other information such as your passport and any other travel documents indicating citizenship will be required prior to check in but are not needed to book a reservation.

You will need to fly into the Cancun International Airport (CUN).

Booking online is EASY! Click here to begin the booking process. If you would like to speak to a representative, please call our office at 623-565-9754. The main box office is open Monday through Friday 9:00AM – 5:00PM, pacific standard time.

We also have additional staff answering the phones during non-business hours for general questions and to assist if you need help booking online.

Unfortunately no. Due to local government regulations, we are not able to sell tickets to people staying at other resorts. If you have already booked at another resort, please cancel and re-book through our website or call the box office.

The package is an all inclusive experience that covers your room, entry to the tattoo convention and tickets for the main shows at the event. Packages include: • Accommodations at the Grand Oasis Resort, Cancun. • Access to all main shows at the Festival – Friday, Saturday & Sunday • Resort all-inclusive amenities including dining and beverages (including alcoholic) • Access to exclusive events and after parties

Yes, if you are traveling from another country outside Mexico, you will need a Passport. Plan ahead if you are in the U.S. and don’t have a current passport, as it can take up to two months to get/update your Passport.

The Mayan Mayhem Festival is an All-inclusive festival which means your ticket not only includes the great entertainment, it also includes your food and beverages, yes even the alcoholic beverages!

Please click here for more details.

Mayan Mayhem Tattoo and Music Festival is an all-inclusive music festival that takes place at the Grand Oasis Cancun, located in Cancun, Mexico, just 15 minutes from Cancun International Airport. The festival is a four-night event taking place December 5-9, 2019. Check-in date is December 4, 2019, and check-out date is December 10, 2019.

This is an 18 and over only event.