This page features the most frequently asked questions regarding Mayan Mayhem. If you don't find your answer, please visit the Contact Us page to submit a inquery.
Before You Book
Yes. Each reservation is made using one name and one credit card. We call that person the “primary guest.” Accompanying Adults and Children can be changed/added to a reservation at any time by calling Guest Services at 623-565-9754. Maximum Room/Suite occupancies apply. There is a $75 charge to change the primary guest on a reservation.
Airplane flights to and from the Mayan Mayhem Festival are not included in Room/Suite Packages. Room service and upgraded drinks are also not inlcuded.
Yes! Call 623-565-9754 to use multiple credit cards.
Three (3) people max, per room.
We accept all major credit cards and checks. In addition if you would like to spread your payments over time, you may purchase your package with your payment plan program.
Yes, we offer the option to extend your stay before or after the festival for one to three nights. Extended stays also allow you to explore more of the local surroundings. You can choose extra nights in the “Rooms” step of the booking process.
We can accept these requests as preference only. But due to the nature of hotel rooms occasionally becoming inoperable (which is the case in any hotel worldwide), we cannot guarantee it.
Yes! We have several plans in place for groups, including travel agents, group leaders, and friends referrals. Please contact us at 623-565-9754 for more details.
If you are traveling to Mexico from any other country, you will need to have a valid Passport. It is the sole responsibility of the festival guest to identify and obtain all required travel documents and have them available when necessary. Guests who do not possess the proper documentation may be prevented from attending the Mayan Mayhem Festival. No refunds will be given to individuals who fail to bring the proper documentation.
All payment(s) are FINAL and are non-refundable. We urge all of our guests to purchase travel insurance to protect their trip in the case of family or medical emergencies which may prevent you from attending. And as we have seen this year, in the case of inclement weather delays which may prevent you from traveling to Cancun.
All rooms can accommodate up to three (3) guests by adding a rollaway bed. If you need all three to have separate beds, then you need to book the Deluxe category and choose the Double Bed option. With the rollaway it will guarantee 3 separate beds (2 doubles and rollaway). Limited number of Deluxe and rollaways available. For parties of four, please book two rooms. Parties of five or six have the option to choose two rooms and there is also the Mayhem Suite which can accommodate up to six (6) with two bedrooms (and rollaways).